about us

Terms and conditions

Last Updated: Oct 2013 

  Welcome to the Estudychinese website (the "Site"), a branch of the China Distance Education Holdings Ltd. This document (the "User Agreement" or the "Agreement") is a legal contract that describes the conditions under which users ("you") are permitted to use the Site. This User Agreement, including the Privacy Policy, applies to the entire Estudychinese website. 

Our Courses

  We have different Chinese study packages offered in the course shop and the prices for all of the packages are the final prices for you to purchase.
  If you have purchased our Mandarin course and if you are not happy with it then you can make a refund within 7days by sending your enquiry to ( And we will deal with your enquiry within 48hours.


  In exchange for your access to the Site, you agree not to have the following situations which will damage the Site or that could cause injury to yourself, to us, or to anyone else and we reserve the right to terminate your account if one of the following situations arising:
  1.   Modify the site, including the use of spiders or robots.
  2.   Damage, overburden or gain unauthorized access to the site, our servers or user accounts.
  3.   Introduce viruses that will destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  4.   Collect information about other users for any purposes not explicitly authorized by us;
  5.   Take any other action that we, in our exclusive discretion, believe may damage or injure you, us, or any third parties. 


  Estudychinese is concerned with the security of your personal data. Your personally identifiable information is kept securely. No third party will have access to your personal information before your permission.

Information about students

  1.    We will require you to register as a student on our website before purchasing the course. You need to register with your username and your own password.
   2.    You need to provide an email address when signing up in case you need to retrieve your password.
   3.    You may fulfill your phone number and we will get back to you if you need any support.
   4.    It is our responsibility to keep the above information privately and securely and without your permission we will not share them with any third parties because we know privacy is the most valuable asset and we will secure and protect those data.

How personal information would be used

  Personal information you have given us includes:
  1.    Your username and password to this website.
  2.    Email address.
  3.    Telephone number
  4.    Last name & first name 
  5.   Your country
  6.   Your time zone
  7.   Your Skype account
  8.   Your MSN/ Gtalk account
  The information shall be used solely by the “Site”. And we will only use the information to improve better customer service, ie, sending email with recommendatory Chinese courses that fits you or other academic issues and you will have an option not to subscribe if you don’t want to receive our email.
  We will contact you via telephone or Skype/ MSN/ Gtalk depending on your convenience with your prior permission.

About Payment

  The payment service we use is from Paypal. When you purchase a course you will be redirected to Paypal page and you are not required to enter into your credit card details as well as other personal information on our Site and this means we will not know nor collect your credit card details as well as other personal information.

Benefits of using personal information

  After registering as a student on our website, you can select courses following the instructions and make a payment in a convenient way.

Modification to personal information

  Students who register on our website can change or update their information by login and click “Personal information modification” where you can edit your personal data.
Refund Policy

  After purchasing the course if you are unhappy with it then you can claim your refund by sending your email to ( within 7days and we will refund to you in full as soon as we can.